Frequently Asked Questions

How it works

Virtual tours are an opportunity to video chat with one of our leasing associates, and an opportunity to "walk through" one or more RoostUp homes. It's also a specific time for you to ask questions about our homes, including roommate profiles, and learn more about how RoostUp works. Our associates are well-trained on the details of every RoostUp home and the various Boston neighborhoods where our properties are located.

Start by booking your virtual tour on a specifc RoostUp home, where you can walk through a home with one of our leasing associates and ask questions about the home. When you find a home that you love, you can submit an application (it's free). Once your application is approved you will have the opportunity to submit a deposit for Last Month's Rent on our secure online payment portal. All lease documents will be sent and signed electronically. A New Resident Coordinator will provide you with detailed move in instructions, roommate introductions and invite you to download our mobile door lock app. On move-in day, your mobile key will be activated. Just show up, unpack, and you’re home!

The residents in our homes generally get along pretty well. But sometimes, roommate disputes do happen. In the event a major issue arises, we are ready to intervene and assist in any way we can.

We have a set of Good Roommate Guidelines designed to ensure that all of our residents can comfortably enjoy their RoostUp home. Our primary requirement is that we ask you to be respectful of your roommates and help to create a happy and peaceful home. You can review our Good Roommate Guidelines before signing your lease.

RoostUp is not a broker, and we do not charge any broker fees. (ever!)
General

Most of our leases are for 1 year, but we often have current residents who want to sublease their spot for 3-9 months. Check out our listings to see what we have available. If you are only looking for a short term stay, under 3 months, we likely do not have an option for you at this time.

Unfortunately at this time we do not have options for couples. Occupancy is limited to 1 occupant per bedroom.

All maintenance requests can be submitted through our maintenance portal, which can be accessed online or through a mobile app. We have a 24/7 team that will respond promptly to any maintenance request you submit and schedule the appropriate technician to solve the problem.

It's easy! Once your lease is signed and deposit is paid, we’ll send you a link to download our mobile lock app, and the keys to your know home will be activated on move-in day. And if your phone battery dies (it happens), you’ll have a 6 digit code that you can enter manually to unlock your home.

We can’t build new homes fast enough! If you don’t see many homes available on our website, that means we are pretty fully leased. RoostUp is the largest provider of professionally managed roommate housing in Boston and has become extremely popular with people looking for an easy, flexible and affordable way to live in this amazing city.

Any type of smoking is strongly prohibited in all of our homes. This includes all tobacco products and any drug related activity.

Unfortunately, we aren’t able to allow pets. Since our homes are apartments shared with roommates, we are conscious of potential allergy sensitivities that some of your current or future roommates may have.

Yes. All bedrooms have a privacy lock which can be used while you are in your room. Keyed door locks are not allowed.
Amenities + Utilities

We have contracted with professional house cleaners to clean the living area, kitchen and bathrooms (including private bathrooms) of your home twice per month. All we ask is that you are respectful of their time by keeping your apartment tidy in between cleanings.

Absolutely not! All of our homes have free laundry either in your apartment, or in a common laundry area. Coin operated laundry machines are the worst, and you’ll never see them in our homes.

Each home is designed and furnished by our professional interior design team, and comes with everything you need to move-in and start enjoying your new home right away, including a furnished living area with a smart TV, and a fully equipped kitchen. Bedroom spaces come with a desk and dresser drawers, along with a high quality mattress, and fresh mattress cover. You’ll just need to supply your own bedding. Check with one of our leasing associates to confirm your mattress size before purchasing any bedding. If you do need bedding, just let us know and we will try to help.

You’ll pay a flat monthly fee which will include gas, electricity, water, and internet . In addition, RoostUp includes cleaning of your common areas and bathrooms. No need for you to coordinate utility set-up and monthly payments.

You’ll pay a flat monthly fee which covers your monthly amenities and utilities. This includes the costs for gas, electricity, water, and high-speed internet service. No need to coordinate utility set-up and monthly payments. In addition, RoostUp includes amenities such as bi-weekly cleaning of your common areas and bathrooms, weekly trash removal, free laundry and more. Ask our leasing associate for more details during your virtual tour.

All of our homes have internet plans with speeds up to 1 Gbps, which is more than enough bandwidth to handle the entertainment and WFH needs of our residents. The internet is commercial grade, which means it has been hard-wired throughout all of our homes making it super fast and reliable.
Application

We have designed our service to keep move-in costs to a minimum. The only deposit you’ll need to make is for your Last Month of rent. Prior to move-in, you’ll be responsible for paying your first month of rent before your mobile keys are activated. There are no broker fees or security deposits required!

Just choose a home and bedroom that meets your needs, and click on Apply Now. The entire process takes about 5 minutes and is done entirely online. And remember that RoostUp does not charge an application fee. If you haven’t chosen a specific home yet, and just want to be pre-approved to live in a RoostUp home, please visit apply.roostup.com to complete your application.

If your income or credit history is limited, RoostUp will be happy to accept a qualified cosigner to help get your application approved. Just let us know and we will send them a link to our online application.

As part of the application process, all roommates are screened for credit and criminal background checks. We may also verify income and visa status before an application is approved. RoostUp is committed to building an inclusive and diverse community within our homes.

Many of our residents move to the United States for new career opportunities or graduate school. As part of the application process, we’ll ask for a copy of your valid US visa, and verification of employment or graduate student status.
Leases

You and your roommates will share a lease together for an entire apartment, including the kitchen and living areas. Your private bedroom will be your own personal space.

No! We do not collect a security deposit. The only deposit you’ll need to make is the last month of rent payment which will be held and applied to your account as payment for your final month of rent. Keep in mind that although we do not collect a security deposit, you are still legally responsible for any damage that you may cause during your lease period.

After your application is approved and you’re ready to move forward, we will send you a link to set up your online rent payment and maintenance portal and download the mobile app. We recommend that you pay with a personal or business checking account to avoid any fees. You can also pay with a debit or credit card, but make sure you check the fees that our payment processor charges for this service.

Life happens! If you get an opportunity you can't pass up before your lease expires, just reach out to our leasing team, and we'll be happy to work with you to find a sublet to take over your obligations on the lease.